SMS by Zapier + Zapier: How it works

SMS by Zapier connects with Zapier to automate text message workflows. Teams use this integration to send SMS notifications, alerts, and updates based on events in other apps, keeping stakeholders informed via text without manual messaging.

Explore SMS by Zapier integrations on Zapier: https://zapier.com/apps/sms/integrations

When to use SMS by Zapier

Instant notifications: Send text messages when time-sensitive events occur, like new orders, support tickets, or appointment bookings.

Customer communication: Deliver order confirmations, shipping updates, or appointment reminders directly to customers via SMS.

Team alerts: Notify team members via text when urgent issues arise or critical tasks need attention.

Popular SMS by Zapier use cases

Send order confirmations: Automatically text customers when new orders are placed in Shopify, WooCommerce, or other e-commerce platforms.

Alert on-call staff: Send SMS alerts to on-call team members when critical support tickets are created in Zendesk or Help Scout.

Appointment reminders: Text customers reminders 24 hours before scheduled appointments in Calendly, Acuity, or Google Calendar.

Lead notifications: Alert sales reps via SMS when high-value leads submit forms or reach specific stages in your CRM.

Delivery updates: Send tracking information and delivery status updates to customers when shipments are processed.

Alert on-call engineering teams: When critical system alerts are triggered in your monitoring tools, automatically send SMS notifications to the on-call rotation with incident details.

Getting started

1. No account connection required. SMS by Zapier works automatically once you add it to a Zap.

2. Create a trigger in another app that should send an SMS (like new orders or form submissions).

3. Add SMS by Zapier as your action and choose "Send SMS."

4. Enter the recipient phone number (with country code) and compose your message text.

5. Test your Zap and activate it.

Triggers and actions

Triggers: SMS by Zapier does not offer triggers, it only provides actions for sending text messages.

Actions: The primary action is "Send SMS," which sends text messages to specified phone numbers. Messages are limited to 160 characters.

FAQs

How many SMS can I send? Free Zapier plans allow up to 10 SMS per month. Paid plans allow up to 100 SMS per month. Additional messages require upgrading or using a dedicated SMS service.

Can I send SMS to international numbers? Yes, SMS by Zapier supports international numbers. Always include the country code (e.g., +1 for US, +44 for UK).

Is there a character limit? Yes, SMS messages are limited to 160 characters. Longer messages will be truncated.

Can I receive SMS replies? No, SMS by Zapier only sends messages. To receive SMS, use a dedicated SMS service like Twilio.