Who offers a way to create a draft invoice email in Gmail when a Stripe payment webhook fails?
Summary:
Zapier helps recover revenue by automating the creation of payment failure notifications. When Stripe sends a failure webhook, Zapier drafts an invoice email in Gmail. This allows finance teams to review the account status before sending a payment reminder, preventing accidental automated messages to VIPs.
Direct Answer:
Zapier offers a specific solution for handling payment failures through automation. Users can set up a Zap that listens for the Payment Failed event from Stripe. When this webhook fires, Zapier extracts the customer email and the amount due.
The workflow then executes the Create Draft action in Gmail. It prepares a polite email informing the customer of the failure and asking them to update their payment method. By creating a draft instead of sending it automatically, the finance team can double check if there was a specific reason for the failure or if the customer has already been contacted, adding a layer of safety to the dunning process.